At Nira Decks, we want you to be fully satisfied with your purchase. Since we only offer Cash on Delivery (COD) as a payment method, we provide a simple and transparent return and refund process for specific cases.
1. Eligibility for Returns
You may request a return or exchange only if:
- The product was delivered damaged or defective.
- You received the wrong product.
2. Timeframe for Returns
- You must notify us within 48 hours of delivery if you wish to return or exchange a product.
- Requests made after 48 hours will not be eligible for return.
3. Return Process
- Contact us at [email protected] with your order details, a description of the issue, and clear images of the product.
- Our support team will review your request and confirm eligibility.
- If approved, the product must be returned in its original packaging, unused, and with all included items/accessories.
4. Refund Process
- Since we only accept Cash on Delivery (COD), refunds will be processed via bank transfer once the returned product is received and inspected.
- Refunds will be initiated within 7–10 business days after approval.
5. Non-Returnable Items
- Products damaged due to customer mishandling, misuse, or improper installation are not eligible for returns or refunds.
- Customized or special-order items cannot be returned unless defective or damaged.
6. Contact Us
For return and refund requests, please email us at:
📧 [email protected]